ALL PLAN SERVICES WILL BE PROVIDED TO THE CUSTOMER DIGITALLY VIA THE INTERNET WITHIN 1-7 DAYS FROM THE ORDER PLACING DATE.
Techwiz LLC
Phone: 9094888964
Email: info@techwizllc.com
Address: 1829 S Coloma St, Loma Linda, CA, 92354.
Refund Policy and Cancellation Policy
The refund policy for a new purchase is covered by a 30-day money-back guarantee, where we refund your money if you are dissatisfied with our work. If a client is not completely satisfied with our services, we can provide a refund, which takes a maximum of 30 working days to process into the client’s account either by credits or direct deposit through the bank account.
Our esteemed clients must take a moment to read and familiarize themselves with our Refund Policy mentioned below. We ensure refunds to provide the highest level of service possible, ensuring clients attain the utmost benefits every time. We strive to offer quality services that align with every aspect of our customers’ business needs. Refunds for design payments are offered as a courtesy to the client; however, our internal management reserves the complete right to reject any refund request.
All refunds will be issued to the original credit or debit card provided. Refunds for website-related issues or unsatisfactory work will be made with the proper approval of the client. The customer must specify the account details and reason for the refund to our associates, after which we will proceed as per requirements. Refunds and cancellations will generally be issued in the following circumstances:
Non-Delivery of the Product: Due to mailing issues with your email provider or your own mail server, you might not receive the delivery email from us. In this case, we recommend contacting us for assistance. Claims for non-delivery must be submitted to our Billing Department in writing within 30 days from the delivery date of services; otherwise, the product will be considered received and downloaded.
Download and Unzipping Issues: You may occasionally face problems downloading the product or unzipping it. Claims regarding such issues must be submitted to our Technical Support Department. If you do not contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a “download issue” reason. Failure to receive assistance for downloading or unzipping within 30 days may result in a refund decline.
Major Defects: Although all products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted for approval by our Technical Support Team. We reserve the right to rectify the error or defect within 72 hours. If any deficiency is approved and we fail to correct it within 72 hours from the date of the initial complaint letter or any other notification provided by the customer, a full refund will be issued without any compensations or reimbursements. Alternatively, at the customer’s choice, a replacement product of the same or similar value may be offered. Please note that temporary access to your server may be requested by our technicians to identify and fix potential issues with our products. Failure to provide such access in a timely manner may result in a delayed resolution of the issue. Refusal to provide access to your server will disqualify you from receiving a refund.
Product Not-As-Described: Such issues should be reported to our Technical Support Department within 30 days from the delivery date of services. Clear evidence must be provided proving that the purchased product is not as described on the website. Complaints based merely on the customer’s false expectations or wishes will not be honored.
Children’s Policy: Only persons aged 18 or older have permission to access our products. Our products do not address anyone under the age of 13 (“Children”). We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and learn that your children have provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information and cancel the order immediately.
